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Our Service Center Managers and Teammates selected a teammate from their team that they felt was truly extraordinary in 2024. Below you will be able to get a small glimpse into what makes them extraordinary and see why they were each Service Center’s chosen Teammate of the Year.
Bases Branch
How long has the teammate been with McCall?
Austin is coming on 2 years with McCall Pest.
How does this teammate represent McCall? What Service Standard do they embody?
Known for being dependable and always willing to lend a helping hand, Austin embodies our Service Standards – #23 Embrace Change, #11 Servant’s Heart, and #18 Make it Better. A true team player, his positive attitude and dedication make a significant impact on the team.
What’s a fun fact about this teammate?
With a great sense of humor and even better hair, Austin is always ready to support others and contribute to a positive work environment.
Gainesville Service Center
How long has the teammate been with McCall?
Dave started working at Northwest Exterminating over a decade ago.
How does this teammate represent McCall? What Service Standard do they embody?
Dave’s sales performance and customer interactions are outstanding, always maintaining clear and open communication with his customers and team, truly embodying Northwest’s Service Standard – # 4 Communication. His commitment to making customers feel valued is evident in his approach to service. With a positive attitude, strong work ethic, and extraordinary job knowledge, Dave consistently completes his routes on time and is always ready to assist his teammates whenever they need it. A respected figure among his peers, Dave is a true asset to the team by honoring his teammates and customers each day
What’s a fun fact about this teammate?
Dave is known for his love for the Florida Gators football team and his active involvement in his community.
Jacksonville Service Center
How long has the teammate been with McCall?
Ashley joined McCall a little over a year ago and quickly demonstrated her leadership abilities, earning a promotion to Lead Service Professional in September 2024.
How does this teammate represent McCall? What Service Standard do they embody?
Rayne embodies our Service Standard – #15 Excel the Basics, she has consistently excelled in every task assigned to her and has proven herself to be an extraordinary team leader, always ready to assist and support her teammates. Her outstanding customer service skills and dedication to excellence have earned her the respect and admiration of both customers and teammates alike.
What’s a fun fact about this teammate?
Rayne is an animal whisperer, all animals big and small flock to her!
Tampa Service Center
How long has the teammate been with McCall?
Leon has been a dedicated Service Professional for 2 years, starting with Greenhouse, a McCall acquisition, and continuing with McCall.
How does this teammate represent McCall? What Service Standard do they embody?
Leon is known for his unwavering positivity and strong work ethic; Milton exemplifies the Service Standard #17 Make a Difference. After Hurricane Milton, he volunteered without hesitation to drive for three days with his teammates to get supplies to those in need, including fellow McCall teammates. Milton is always smiling, always there for others, never complains, and remains grateful in all situations. His kindness spreads, making a lasting impact on everyone around him.
What’s a fun fact about this teammate?
Outside of work, Milton enjoys playing Dungeons and Dragons!
“He is always smiling, always there when anyone is in need, never complains, is always grateful, and he lights up any room he is in.” – Branch Manager, Nicci Newgent
Orlando Service Center
How long has the teammate been with McCall?
Nelson began his career over 4 years ago with Greenhouse Pest Control and continued with McCall after its acquisition, supporting his team and McCall throughout the transition.
How does this teammate represent McCall? What Service Standard do they embody?
Nelson holds the highest NPS score in the branch, embodying Service Standard – #2 Honor Our Customers. His customers frequently express their satisfaction with his service, often reaching out directly to share their appreciation. He is a valued teammate to the Orlando branch, leading by example with a great attitude and a strong commitment to both his customers and his team. Nelson’s commitment to his work and customers is unwavering, making him an extraordinary member of the Northwest team.
What’s a fun fact about this teammate?
Nelson is a retired Army Veteran! We are very thankful for his service.
McCall Team Support Center
How long has the teammate been with McCall?
Reese has been with McCall for over a year as a Customer Service Specialist.
How does this teammate represent McCall? What Service Standard do they embody?
Reese embodies our Service Standard – #10 Make it Right, as he is always considering the bigger picture, ensuring he does right by both customers and teammates. His efforts in creating a positive culture within the call center have been invaluable, as he helps train new hires and creates friendly competition to motivate the team to meet goals.
What’s a fun fact about this teammate?
Outside of work, Reese is fascinated by reptiles, inspired by his childhood hero, Steve Irwin.
Ocala Service Center
How long has the teammate been with McCall?
Anthony began his pest control career with Greenhouse Pest Control, an acquired McCall company, about 4.5 years ago and has been with McCall for over 2years.
How does this teammate represent McCall? What Service Standard do they embody?
Anthony is known for his extraordinary customer service, warm personality, and constant smile, making an impression on his customers, who often request him as their preferred technician. He consistently goes beyond to serve at the highest level, embodying our Service Standards – #2 Customers First and #3 WOW with Pride and Professionalism.
What’s a fun fact about this teammate?
Outside of work, Anthony is a die-hard DC Comics fan!
This holiday season, our McCall Managers teamed up with our Family of Brands Northwest Exterminating Managers from South Florida to bring a little extra joy
In times of adversity, the strength of a community truly shines. Recently, our incredible team members displayed just that by stepping up in a moment
In the spirit of community and service, our team was thrilled to share the success of our recent initiative with the Boys & Girls Club
Family operated since 1928. Quality Pro Certified. Delivering pest management solutions to commercial and residential customers throughout Florida. Call McCall…We do It All!
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