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Our Service Center Managers and Teammates selected a teammate from their team that they felt was truly extraordinary in 2023. Below you will be able to get a small glimpse into what makes them extraordinary and see why they were each Service Center’s chosen Teammate of the Year.
Tampa Branch
How long has the teammate been with McCall?
Amy has been with McCall for over a year and is currently our Tampa Branch Office Manager.
How does this teammate represent McCall? What Core Value do they embody?
Amy embodies all Core Values, but she truly lives by McCall’s #9 Service Standard to the fullest – making a difference and leaving a positive impact on her team, customers, and community each day. She aims to make a difference and leaves a positive impact on our team, customers, and community through every interaction. Everyone looks forward to speaking to Amy and she makes herself readily available when needed. Her ability to create a welcoming space in the office does not go unnoticed and we’re grateful to have her on the Tampa team!
What’s a fun fact about this teammate?
She is family-driven, which carries over to the McCall Family.
“Amy is our most valuable asset when it comes to our day-to-day operations!” – Robert Aycock, Tampa Branch Manager
Ocala Branch
How long has the teammate been with McCall?
Lenny has been with the McCall Family for five years, first in the lawn service department and later transitioning to the pest department, where he is now a Pest Service Professional.
How does this teammate represent McCall? What Core Value do they embody?
Lenny exemplifies McCall’s commitment by ensuring his teammates grasp procedures and complete tasks effectively. His dedication highlights the “OWN IT!” Core Value, where he takes responsibility, corrects discrepancies promptly, and emphasizes the importance of extreme ownership for team growth. The Ocala team are grateful for Lenny, a teammate who has twice proven his commitment, a team member for life!
What’s a fun fact about this teammate?
Lenny is a dad to five adorable children and is bilingual. He also has a talent for doing his own tattoos (with proper tools and equipment!).
“Lenny has a deep passion for pest control. He is currently the only certified pest control operator in our Branch! He will ask questions for clarification to make sure things are being done legally, morally, and ethically always.” – Benjamin Owens, Ocala Branch Manager
Customer Care
How long has the teammate been with McCall?
Kelly joined the McCall family in the beginning of 2023, and she has recently taken on an Administrative Role on our Customer Care team.
How does this teammate represent McCall? What Core Value do they embody?
Kelly lives out McCall’s Core Value Aspire to be Exceptional by going the extra mile each day. On day one, Kelly told the team that she wants to “learn and grow in every way.” She uses that mindset to encourage growth on our team and in our community.
What’s a fun fact about this teammate?
Kelly is a huge fan of ‘Wheel of Fortune’, and she hopes to be on the show someday!
“Kelly’s determination and effort that she has demonstrated during this short time with us is just the beginning of what she will accomplish in the upcoming years. It takes a great team member to make a difference, and she has displayed that with her amazing work ethic.”- Tammy Lovett, McCall Customer Care Director
Jacksonville West Service Center
How long has the teammate been with McCall?
Fred joined the McCall Family 2 years ago, and he has been a Pest Professional at Jacksonville West ever since.
How does this teammate represent McCall? What Core Value do they embody?
Fred honors the ‘McCall Way’ by choosing to empower everyone he encounters. Fred embodies the Core Value of Aspire to be Exceptional by leaving a positive impression in every home he visits. His dedication to McCall has never wavered and he aims to make a difference with each interaction.
What’s a fun fact about this teammate?
Fred loves sweets!
“Fred is always taking initiative and going above and beyond for his customers and his team. Anytime we meet with his customers they always compliment not only the care of his service but the personal care he shows towards them. His work ethic is admirable, and it’s always a joy to see his work always done well and on time. I know his career will take him far.” – Sabrina Crowder, Jacksonville West Branch Manager
Jacksonville – Bases Service Center
How long has the teammate been with McCall?
Eric has been with McCall for over 2 years and currently works as a Pest Control Service Professional.
How does this teammate represent McCall? What Core Value do they embody?
Eric is a well-rounded teammate, encompassing the McCall Core Values into his daily life. Providing pest control to DOD sites can be overwhelming, but Eric truly takes on the McCall Way in everything he does and represents McCall in the best ways. We’re grateful for a teammate like Eric and for all he does.
What’s a fun fact about this teammate?
He’s a very dedicated family man!
“Eric is a very knowledgeable teammate and is always willing to go above and beyond for his customers and teammates.” – Jason Barnard, Jacksonville Bases Branch Manager
Jacksonville East Service Center
How long has the teammate been with McCall?
Caroline currently works as a Wildlife Technician and joined the McCall Family in 2023.
How does this teammate represent McCall? What Core Value do they embody?
Caroline came to McCall in 2023 with prior pest and wildlife experience, but her onboarding experience was promising since she clearly loved the field. She has shown true initiative in her daily work and has since absorbed the McCall Way, especially with her Customers First, Team Always attitude. She possesses excellent customer service skills and continuously creates a culture of ownership. Caroline has taken on (and dominated) one of the largest routes in Jacksonville East. She recently transitioned into her Wildlife Technician role and we’re happy to have her in that role and appreciate having her on the team.
What’s a fun fact about this teammate?
Caroline loves animals, which is why her role is perfect for her!
“She truly cares about customers being taken care of, is accountable by sending in requests, and makes time to support her team. She has become one of our best trainers for pest control!” – Melanie Brock, Jacksonville East Office Manager
Gainesville Service Center
How long has the teammate been with McCall?
Jorge joined the McCall Family 4 years ago and has been a Pest Control Technician since beginning with us. He has over 20 years of experience in the pest control industry – he knows his stuff!
How does this teammate represent McCall? What Core Value do they embody?
Our team wanted to recognize Jorge because of his ability to always do what is right. He will always put the customer and team first and is truly a model teammate. The Core Value that he exemplifies is Customer First. Team Always, because he exceeds our customers’ expectations with pride and professionalism.
What’s a fun fact about this teammate?
Jorge is a talented musician, able to play multiple instruments. He was also hired on his Branch Manager’s birthday, and it has been a gift and blessing to have him on the team!
“Set it and forget it – that’s Jorge! You can give him what he needs at the beginning of the month to set him up for success and by the end of the month he always exceeds our expectations. He even has time to ask his teammates if there’s anything they need help with. He’s an all-around great teammate!” – Kevin Smith, Gainesville Branch Manager
Inside Sales
How long has the teammate been with McCall?
Amber joined the McCall Family in 2019 and has since been promoted to Sales Support Coordinator, assisting the Inside and Outside Sales Professionals.
How does this teammate represent McCall? What Core Value do they embody?
With her Customer First, Team Always attitude, Amber exemplifies what it means to be a McCall teammate. She continuously puts others first and does so with a smile on her face. You can count on her to show grace and understanding when assisting her team. Simply put, Amber makes McCall a better place!
What’s a fun fact about this teammate?
She loves Winnie the Pooh and has collected many Pooh-inspired items over the years, including designer handbags, clothing, and more! Her collection is ‘Pooh’ crazy!
“GO GREEN. Amber is an exceptional teammate who bleeds green through and through. No Matter what the day brings, Amber always maintains a great attitude and a big smile on her face.” – Kelly Moseley, Inside Sales Leader
Orlando Branch
How long has the teammate been with McCall?
Thomas has been in the pest industry for 3 years and joined the McCall Family in 2023 through an acquisition. He is currently working as a Residential Service Professional.
How does this teammate represent McCall? What Core Value do they embody?
Thomas embodies both the Do What is Right and Aspire to be Exceptional core values. He shows up and is always willing to help others. Thomas is a huge asset to his team and McCall by effectively managing his route and being a true team player. We’re grateful to have him on the Orlando Team!
What’s a fun fact about this teammate?
He truly loves his job and sees a big future in the pest control industry for himself!
“Thomas has strong communication skills and is dedicated to his team. It’s nice to have someone who can manage their route efficiently and put customers first!” – Andrea Doyle, Orlando Office Manager
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